a2game Terms and Conditions – Platform Rules for Pakistani Players

1 Introduction and Acceptance of Terms

a2game is an online gaming and sports betting platform operated for Pakistani players. When you register an account on a2game, deposit funds, place any bet, play any game, or use any feature on the platform — including the free Live Cricket Score section — you are confirming that you have read and agreed to these Terms in full, including any updates that have been posted since your last visit.

These Terms should be read together with our Privacy Policy and our Responsible Gaming policy, both of which are incorporated into these Terms by reference. If there is any conflict between those documents and these Terms, these Terms take precedence unless a specific document states otherwise.

a2game reserves the right to update these Terms at any time. When we make material changes, we will notify registered users via the contact details on their account. Continued use of the platform after a notification constitutes acceptance of the updated Terms.

2 Eligibility and Age Requirements

You must meet all of the following criteria to be eligible to register and use a2game:

• You must be at least 18 years of age. a2game does not permit anyone under the age of 18 to register, deposit, bet, or play any game on the platform under any circumstances.
• You must be registering as an individual person acting on your own behalf. Corporate or institutional accounts are not permitted.
• You must not be registering or playing on behalf of another person.
• You must not be a current employee, contractor, agent, or close family member of any employee of a2game.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

By registering on a2game, you are making a declaration that you meet all eligibility criteria. If any part of that declaration is found to be false, a2game reserves the right to close your account, withhold any balance, and take further action as appropriate.

3 Account Registration

3.1 One Account Per Player

Each individual may hold only one account on a2game. Opening multiple accounts — whether using different phone numbers, different email addresses, different payment methods, or through any other means — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of funds. If you have accidentally created a duplicate account, contact our support team immediately.

3.2 Accurate Information

You must provide accurate, truthful, and complete information when registering your a2game account. This includes your legal name, date of birth, Pakistani phone number, and any other details requested during registration or subsequent KYC (Know Your Customer) verification.

3.3 Account Security

You are fully responsible for the security of your a2game account. This includes:

• Keeping your password confidential and not sharing it with anyone.
• Not allowing any other person to access or use your account.
• Logging out of your account when using shared or public devices.
• Notifying a2game immediately if you suspect your account has been accessed without your authorisation.

3.4 KYC Verification

a2game may require you to complete identity verification at any stage — including before processing withdrawals, when bonus activity appears unusual, or as part of routine compliance checks. Documents typically requested include a CNIC (Computerised National Identity Card), proof of address, and in some cases a screenshot of the payment method used to deposit. Failure to provide requested documents within the specified timeframe may result in account suspension.

4 Deposits and Payments

a2game operates entirely in Pakistani Rupees (PKR). All deposits, bets, bonuses, and withdrawals are denominated in PKR. There are no currency conversion fees.

4.1 Accepted Payment Methods

The following payment methods are currently accepted on a2game:

• Easypaisa (mobile wallet)
• JazzCash (mobile wallet)
• NayaPay (digital wallet)
• SadaPay (digital wallet)
• Bank Transfer / IBFT (all major Pakistani banks)
• Visa / Mastercard (Pakistani-issued debit and credit cards)

4.2 Minimum Deposit

The minimum deposit on a2game is Rs 200. There is no maximum deposit limit, though very large single deposits may trigger routine KYC review before funds are made available for play.

4.3 Your Own Payment Methods

You must only use payment methods that are registered in your own name. Depositing funds using another person's account — even with their permission — is not permitted and will result in the funds being held pending investigation. Third-party deposits are treated as a potential indicator of fraud and will be investigated accordingly.

4.4 Deposit Confirmation

Deposits typically reflect in your a2game wallet within a few minutes. If a deposit has not appeared within 30 minutes, contact our support team with proof of the transaction. Do not attempt to deposit again before confirming the first transaction has failed — duplicate deposits are your responsibility to identify.

5 Withdrawals

5.1 Withdrawal Methods

Withdrawals are processed to the same payment method used for the most recent deposit where possible. a2game may request that withdrawals be directed to a specific verified method — particularly for accounts that have recently completed KYC verification.

5.2 Processing Times

Standard withdrawal processing times on a2game depend on your account tier:

• Bronze: Up to 24 hours
• Silver: Up to 12 hours
• Gold: Up to 4 hours
• Platinum: Under 30 minutes
• Diamond: Near-instant processing

5.3 Minimum Withdrawal

The minimum withdrawal amount on a2game is Rs 500. There is no maximum single withdrawal limit, though very large withdrawals may be processed in multiple instalments.

5.4 Wagering Requirement Before Withdrawal

Deposited funds must be wagered at least once before a withdrawal can be processed. This applies to the principal deposit only — bonus funds are subject to their own wagering requirements as described in Section 6. Funds that have not met the minimum wagering requirement will be queued and released once the requirement is met.

6 Bonuses and Promotions

a2game offers a range of bonuses and promotions to registered players. All bonuses are subject to the general conditions set out in these Terms as well as any specific terms communicated alongside each offer.

6.1 Bonus Terms Are Real

a2game is committed to writing bonus terms that are genuinely achievable by real players. We do not hide material conditions in footnotes or make wagering requirements so high that they are practically impossible to meet. If you have a question about any bonus term before accepting an offer, contact support before accepting — you cannot dispute terms you agreed to before receiving a payout.

6.2 Wagering Requirements

Most bonuses on a2game carry a wagering requirement — the amount you must bet before any bonus-derived winnings can be withdrawn. The applicable requirement is stated clearly at the point of offer. For example, a bonus with a 5x wagering requirement on a Rs 1,000 bonus means you must wager Rs 5,000 total before withdrawing winnings derived from that bonus.

6.3 One Bonus at a Time

Unless an offer specifically states otherwise, you may only hold one active bonus at a time on your a2game account. Attempting to activate multiple bonuses simultaneously may result in one or all being voided.

6.4 Bonus Expiry

Bonuses that are not used within the stated validity period will expire and be removed from your account. VIP Club monthly bonuses at Platinum and Diamond tier carry zero wagering requirements and do not expire while your account is active, as described in the VIP Club terms in Section 9.

6.5 Bonus Abuse

a2game reserves the right to void bonuses and any associated winnings where there is evidence of bonus abuse — including but not limited to: placing low-risk bets specifically to meet wagering requirements with minimal exposure, using multiple accounts to claim the same offer, or coordinating with other players to abuse a promotion systematically.

7 Gaming Rules

All casino-style games on a2game — including Baccarat, Crash Games, Ludo Games, and any other RNG-based products — operate under certified random number generation. The house edge for each game is published in the specific game rules, accessible from within the game interface.

7.1 Game Results Are Final

Once a round of play has been completed and the outcome confirmed by the a2game system, the result is final. Technical errors or connection interruptions on your end do not constitute grounds for requesting a result reversal unless there is documented evidence of a platform-side error that materially affected the outcome of your bet.

7.2 Malfunctions

In the event of a confirmed platform malfunction that affects game outcomes, a2game reserves the right to void affected rounds and return stakes to players. This is the maximum a2game liability in such circumstances — you are not entitled to winnings calculated against an erroneous outcome.

7.3 Minimum and Maximum Stakes

Each game on a2game has clearly displayed minimum and maximum stake limits. VIP members may have elevated limits as described in the VIP Club terms. Attempting to place bets outside of the stated limits will result in the bet being rejected automatically. Rejected bets are not charged to your account.

8 Sports and Esports Betting Rules

a2game offers pre-match and in-play betting markets on football, cricket, esports, and other sports. The following rules apply to all betting activity on the platform.

8.1 Odds

All odds on a2game are displayed in decimal format. The potential return on a winning bet is calculated as: stake × odds. Odds are subject to change up until the market is suspended. Once a bet is confirmed at a specific odds figure, that figure is locked regardless of subsequent movement.

8.2 Match Abandonment and Postponement

If a sporting event covered on a2game is abandoned before reaching its natural conclusion, bets will be settled according to the specific rules for that sport stated in the betting markets section. Generally, football bets are settled on the score at the point of abandonment if a minimum time has elapsed; cricket bets follow official DLS-method settlement where applicable.

8.3 In-Play Betting

In-play betting markets can be suspended at any time — particularly during key match events such as goals, wickets, or penalty decisions. Bets placed immediately before a suspension may be voided if the suspension was triggered by an event that had already occurred at the time of placement. This is handled automatically by the a2game system.

8.4 Void Bets

In the event a bet is voided by a2game, the full stake is returned to your account. Void bets are not included in any wagering requirement calculations.

8.5 Obvious Errors in Odds

Where an odds price is published due to a technical error and is clearly not an accurate reflection of the true market — for example, an odds figure that is many times the market rate with no reasonable justification — a2game reserves the right to void any bets placed at that erroneous price and return all stakes in full.

9 VIP Club Terms

The a2game VIP Club operates as a five-tier loyalty programme (Bronze through Diamond). Full details of the VIP Club — including tier requirements, benefits, and point accumulation rates — are available on the VIP Club page. The following conditions apply specifically to VIP membership.

9.1 Automatic Enrolment

All registered a2game players are automatically enrolled at Bronze tier. No action is required and there is no cost to join. Tier upgrades are assessed at the end of each calendar month based on the preceding month's point accumulation.

9.2 Tier Protection

Once a tier is achieved, a protection window applies during which your tier is maintained even if qualifying wagering drops below the threshold. Protection windows range from 30 days at Silver to 120 days at Diamond.

9.3 VIP Bonus Terms

Monthly VIP bonuses at Bronze and Silver tier carry a standard wagering requirement. Monthly VIP bonuses at Platinum and Diamond tier carry zero wagering requirements and do not expire while the account is active. Birthday bonuses at Gold and above carry a 3x wagering requirement. Cashback payments across all tiers are credited directly as withdrawable cash with no wagering requirement — the cashback is your money back, not a bonus.

9.4 Personal Account Manager

Platinum and Diamond members are assigned a named personal account manager. The manager handles queries directly but cannot override a2game's core platform rules, Terms, or Responsible Gaming policies on your behalf.

9.5 VIP Programme Changes

a2game reserves the right to modify VIP tier thresholds, benefit levels, and programme structure. Any material changes to benefits for existing tier holders will be communicated at least 30 days in advance via your registered contact details.

10 Prohibited Conduct

The following activities are strictly prohibited on a2game and will result in immediate account suspension, forfeiture of funds, and — where applicable — reporting to relevant authorities:

• Opening or using more than one account on a2game.
• Providing false or misleading registration information.
• Attempting to defraud a2game or other players through any means — including collusion, chargeback fraud, or exploitation of software errors.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Depositing funds obtained through illegal activity.
• Attempting to circumvent bonus terms through coordinated play strategies with other accounts.
• Using a VPN or proxy to access the platform in violation of applicable restrictions.
• Sharing, selling, or transferring your a2game account to another person.
• Any form of harassment or abusive behaviour towards a2game support staff.

11 Account Suspension, Closure and Termination

11.1 Suspension by a2game

a2game reserves the right to suspend or close any account at its sole discretion, including — but not limited to — where there is evidence or reasonable suspicion of: breach of these Terms, fraudulent activity, underage gambling, money laundering, or any other conduct that a2game considers harmful to the platform or other players.

11.2 Balance Upon Closure

Where an account is closed due to a breach of these Terms, a2game reserves the right to withhold any balance pending investigation. If the investigation confirms the breach, funds may be forfeited. If no breach is confirmed, withdrawable funds will be returned via the verified payment method on the account. Bonus funds are always forfeited upon closure for cause.

11.3 Closure by the Player

You may close your a2game account at any time by contacting our support team. Any withdrawable balance will be paid out via your verified payment method within the standard processing time for your tier. Self-exclusion requests are handled under the Responsible Gaming policy — see Section 12.

11.4 Dormant Accounts

Accounts that have been inactive for more than 12 months (no login, deposit, or bet) are considered dormant. a2game will notify you before applying any dormancy policy. Dormant accounts may have bonus balances expired; cash balances remain available for withdrawal upon reactivation.

12 Responsible Gaming

a2game takes its responsible gaming obligations seriously and provides a full suite of player protection tools accessible from your account settings. These include deposit limits (daily, weekly, monthly), session time limits, loss alerts, cooling-off periods, and self-exclusion.

Self-exclusion requests are processed within 24 hours. During self-exclusion, you will not be able to log in, deposit, or place any bets. Any active bonuses are cancelled and any balance is preserved for withdrawal upon the conclusion of the self-exclusion period unless you request a permanent closure.

If you believe you have a gambling problem, please visit our Responsible Gaming page for guidance, tools, and resources. You can also contact support directly to request any of the available tools be applied to your account immediately.

13 Privacy and Data

a2game collects and processes personal data in accordance with its Privacy Policy. By registering on a2game, you consent to the collection and use of your personal data as described in that policy. Key points include:

• Your data is used to operate your account, process transactions, and fulfil regulatory compliance obligations.
• a2game does not sell your personal data to third parties for marketing purposes.
• KYC documentation is stored securely and processed only by authorised personnel.
• You have the right to request a copy of the data a2game holds about you.

For full details on how your data is handled, what is collected, how long it is retained, and your rights regarding that data, please read the complete Privacy Policy.

14 Limitation of Liability

a2game operates its platform on an "as is" basis and makes no warranties beyond those expressly stated in these Terms. Specifically, a2game does not guarantee that:

• The platform will be available and error-free at all times.
• Any specific game will be available continuously without interruption.
• Odds or market data will always be accurate in real time.

In the event of platform downtime, technical errors, or force majeure events (including natural disasters, power outages, or telecommunications failures), a2game's liability is limited to returning any stakes placed on directly affected bets. a2game is not liable for consequential losses, lost profits, or indirect damages of any kind arising from your use of the platform.

Nothing in these Terms limits a2game's liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation. This limitation of liability clause operates to the maximum extent permitted by applicable law.

15 Changes to These Terms

a2game may update these Terms at any time. Where changes are material — meaning they affect your rights, your obligations, or the way bonuses and payments work — we will notify registered users at least 14 days before the changes take effect. Non-material changes (such as formatting corrections, clarifications that do not change the substance of any clause, or addition of new sections about new features) may be published without advance notice.

The date shown in the "Last Updated" field at the top of this page always reflects the most recent revision. If you continue to use a2game after any update to these Terms, you are confirming your acceptance of the updated version.

If you do not agree with any material change to these Terms, you may close your account and withdraw your remaining balance before the changes take effect. Contact our support team for assistance with this.

16 Contact and Dispute Resolution

16.1 Contacting a2game

For all queries, complaints, and disputes related to your a2game account, please contact our support team via the live chat or email channel available within the platform. Our support team is available 24 hours a day, 7 days a week. For VIP members at Platinum and above, please use your personal account manager's direct contact channel for faster resolution.

16.2 Dispute Process

If you have a dispute with a2game — for example, regarding a bet settlement, a withdrawal, or a bonus calculation — please follow this process:

• Step 1: Contact support with full details of the issue, including the relevant bet ID, transaction reference, or account activity date.
• Step 2: Our team will investigate and respond within 5 business days.
• Step 3: If you are not satisfied with the response, request escalation to the complaints team. We will provide a final written response within 10 business days of escalation.

16.3 Contact Details

Email: support@a2game.click
Live Chat: Available 24/7 via the platform interface after login.

Quick Reference Summary

This table summarises key platform rules for quick reference. Always refer to the full sections above for complete terms.